Can AI Relate: Testing Large Language Model Response for Mental Health Support

Can AI Relate: Testing Large Language Model Response for Mental Health Support

20 May 2024 | Saadia Gabriel, Isha Puri, Xuhai Xu, Matteo Malgaroli, Marzyeh Ghassemi
This paper evaluates the ethical and equitable use of large language models (LLMs) in mental health care. It highlights the potential of LLMs to improve access to mental health support but also raises concerns about biases in their responses. The study compares human and LLM responses to social media posts from mental health patients, finding that while LLMs like GPT-4 can provide empathetic and effective responses, they may inadvertently perpetuate biases based on demographic factors such as race. The research shows that LLMs can infer patient demographics from text, leading to disparities in empathy levels between different groups. For example, responses to Black posters were found to be significantly less empathetic than those for other groups. The study also explores ways to mitigate these biases, such as prompting LLMs to avoid using demographic information. Overall, the findings suggest that while LLMs have the potential to enhance mental health care, careful consideration is needed to ensure fairness and ethical use. The paper calls for guidelines to ensure that LLMs are deployed responsibly in mental health settings.This paper evaluates the ethical and equitable use of large language models (LLMs) in mental health care. It highlights the potential of LLMs to improve access to mental health support but also raises concerns about biases in their responses. The study compares human and LLM responses to social media posts from mental health patients, finding that while LLMs like GPT-4 can provide empathetic and effective responses, they may inadvertently perpetuate biases based on demographic factors such as race. The research shows that LLMs can infer patient demographics from text, leading to disparities in empathy levels between different groups. For example, responses to Black posters were found to be significantly less empathetic than those for other groups. The study also explores ways to mitigate these biases, such as prompting LLMs to avoid using demographic information. Overall, the findings suggest that while LLMs have the potential to enhance mental health care, careful consideration is needed to ensure fairness and ethical use. The paper calls for guidelines to ensure that LLMs are deployed responsibly in mental health settings.
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