A study conducted in a district of northern Lima, Peru, examines the quality of service and user satisfaction at a police station. The research involved 81 users surveyed to assess their perceptions of the police station's service quality and their level of satisfaction. The findings indicate that 43.2% of respondents rated the service quality as low, 39.5% as medium, and 17.3% as high. For user satisfaction, 53.1% considered it low, 30.9% medium, and 16% high. A Spearman's Rho correlation was used to analyze the relationship between service quality and user satisfaction, resulting in a significant correlation coefficient of 0.814, indicating a strong positive relationship. The study also found significant correlations between service quality and other dimensions such as response capability, empathy, and reliability. These results suggest that poor service quality directly impacts user satisfaction, highlighting the need for improvements in police service delivery to enhance public trust and satisfaction. The research underscores the importance of empathy, effective communication, and reliable service in improving the overall experience of users seeking police assistance.A study conducted in a district of northern Lima, Peru, examines the quality of service and user satisfaction at a police station. The research involved 81 users surveyed to assess their perceptions of the police station's service quality and their level of satisfaction. The findings indicate that 43.2% of respondents rated the service quality as low, 39.5% as medium, and 17.3% as high. For user satisfaction, 53.1% considered it low, 30.9% medium, and 16% high. A Spearman's Rho correlation was used to analyze the relationship between service quality and user satisfaction, resulting in a significant correlation coefficient of 0.814, indicating a strong positive relationship. The study also found significant correlations between service quality and other dimensions such as response capability, empathy, and reliability. These results suggest that poor service quality directly impacts user satisfaction, highlighting the need for improvements in police service delivery to enhance public trust and satisfaction. The research underscores the importance of empathy, effective communication, and reliable service in improving the overall experience of users seeking police assistance.