Ambiguity as a Resource for Design

Ambiguity as a Resource for Design

| William W Gaver1, Jake Beaver1, Steve Benford2
The paper "Ambiguity as a Resource for Design" by William W. Gaver, Jake Beaver, and Steve Benford challenges the traditional view of ambiguity in Human-Computer Interaction (HCI), arguing that it can be a valuable resource for design. The authors illustrate this through examples from contemporary arts and design, distinguishing three broad classes of ambiguity: ambiguity of information, context, and relationship. Ambiguity of information arises from the artifact itself, ambiguity of context from sociocultural discourses, and ambiguity of relationship from the individual's interpretative stance. The paper discusses tactics for emphasizing these types of ambiguity, such as using imprecise representations, over-interpretation, and exposing inconsistencies. It also explores how designers can create products that implicate multiple interpretations, encouraging users to engage with the system on a deeper level. The authors conclude that ambiguity can be a powerful tool for designers to raise issues and perspectives without dictating solutions, fostering a more respectful and engaging interaction design process.The paper "Ambiguity as a Resource for Design" by William W. Gaver, Jake Beaver, and Steve Benford challenges the traditional view of ambiguity in Human-Computer Interaction (HCI), arguing that it can be a valuable resource for design. The authors illustrate this through examples from contemporary arts and design, distinguishing three broad classes of ambiguity: ambiguity of information, context, and relationship. Ambiguity of information arises from the artifact itself, ambiguity of context from sociocultural discourses, and ambiguity of relationship from the individual's interpretative stance. The paper discusses tactics for emphasizing these types of ambiguity, such as using imprecise representations, over-interpretation, and exposing inconsistencies. It also explores how designers can create products that implicate multiple interpretations, encouraging users to engage with the system on a deeper level. The authors conclude that ambiguity can be a powerful tool for designers to raise issues and perspectives without dictating solutions, fostering a more respectful and engaging interaction design process.
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[slides and audio] Ambiguity as a resource for design