An Integrative Model of Organizational Trust

An Integrative Model of Organizational Trust

1995, Vol. 20, No. 3 (Jul., 1995) | Roger C. Mayer, James H. Davis, F. David Schoorman
The article "An Integrative Model of Organizational Trust" by Roger C. Mayer, James H. Davis, and F. David Schoorman explores the concept of trust in organizational settings, aiming to clarify its definition, antecedents, and outcomes. The authors distinguish trust from related constructs such as cooperation, confidence, and predictability, emphasizing that trust involves a willingness to take risks based on expectations of positive outcomes from another party. They propose a model that integrates research from multiple disciplines, focusing on the characteristics of both the trustor and the trustee, and the relationship between trust and risk. Key propositions include: 1. The higher the trustor's propensity to trust, the higher the trust for a trustee prior to any information about the trustee. 2. Trust for a trustee is a function of the trustee's perceived ability, benevolence, and integrity, as well as the trustor's propensity to trust. 3. The effect of integrity on trust is most salient early in the relationship, while the effect of perceived benevolence increases over time. 4. Risk-taking in relationship (RTR) is a function of trust and the perceived risk of the trusting behavior. The authors argue that trust is not just a willingness to be vulnerable but also involves taking risks, and that the level of trust and perceived risk determine whether RTR occurs. Contextual factors, such as the stakes involved and the balance of power, also influence the outcomes of trust. The model provides a framework for understanding how trust develops and affects behavior in organizational settings.The article "An Integrative Model of Organizational Trust" by Roger C. Mayer, James H. Davis, and F. David Schoorman explores the concept of trust in organizational settings, aiming to clarify its definition, antecedents, and outcomes. The authors distinguish trust from related constructs such as cooperation, confidence, and predictability, emphasizing that trust involves a willingness to take risks based on expectations of positive outcomes from another party. They propose a model that integrates research from multiple disciplines, focusing on the characteristics of both the trustor and the trustee, and the relationship between trust and risk. Key propositions include: 1. The higher the trustor's propensity to trust, the higher the trust for a trustee prior to any information about the trustee. 2. Trust for a trustee is a function of the trustee's perceived ability, benevolence, and integrity, as well as the trustor's propensity to trust. 3. The effect of integrity on trust is most salient early in the relationship, while the effect of perceived benevolence increases over time. 4. Risk-taking in relationship (RTR) is a function of trust and the perceived risk of the trusting behavior. The authors argue that trust is not just a willingness to be vulnerable but also involves taking risks, and that the level of trust and perceived risk determine whether RTR occurs. Contextual factors, such as the stakes involved and the balance of power, also influence the outcomes of trust. The model provides a framework for understanding how trust develops and affects behavior in organizational settings.
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