BERT-Based Medical Chatbot: Enhancing Healthcare Communication through Natural Language Understanding

BERT-Based Medical Chatbot: Enhancing Healthcare Communication through Natural Language Understanding

2024 | Arun Babu, Sekhar Babu Boddu
This paper presents a BERT-based medical chatbot designed to enhance healthcare communication through natural language understanding. The chatbot leverages the Bidirectional Encoder Representations from Transformers (BERT) to improve the accuracy and effectiveness of medical queries. Traditional chatbots face challenges such as imprecise understanding of medical conversations, inaccurate responses to jargon, and the inability to offer personalized feedback. BERT addresses these issues by providing a bidirectional context understanding, enabling the chatbot to interpret medical jargon and deliver accurate responses. The chatbot achieves high accuracy (98%), precision (97%), AUC-ROC (97%), recall (96%), and F1 score (98%), demonstrating its effectiveness in handling medical queries and predicting specific diseases. The BERT-based model outperforms traditional models like LSTM, SVM, and BI-LSTM in terms of performance metrics. The chatbot is designed with modules for data collection, text processing, BERT model, context management, entity and intent recognition, and dialogue management. It is trained on datasets such as MIMIC-III, BioASQ, PubMed, and COVID-19, ensuring comprehensive coverage of medical information. The chatbot's ability to understand and respond to medical queries with high accuracy and precision makes it a valuable tool for improving healthcare communication and accessibility. It supports multiple languages and is designed to be adaptable to different healthcare environments. The chatbot also ensures privacy and ethical considerations, making it a reliable and effective solution for healthcare information dissemination. The study concludes that the BERT-based medical chatbot offers a significant advancement in healthcare communication and has the potential to revolutionize healthcare access and engagement in the modern digital age.This paper presents a BERT-based medical chatbot designed to enhance healthcare communication through natural language understanding. The chatbot leverages the Bidirectional Encoder Representations from Transformers (BERT) to improve the accuracy and effectiveness of medical queries. Traditional chatbots face challenges such as imprecise understanding of medical conversations, inaccurate responses to jargon, and the inability to offer personalized feedback. BERT addresses these issues by providing a bidirectional context understanding, enabling the chatbot to interpret medical jargon and deliver accurate responses. The chatbot achieves high accuracy (98%), precision (97%), AUC-ROC (97%), recall (96%), and F1 score (98%), demonstrating its effectiveness in handling medical queries and predicting specific diseases. The BERT-based model outperforms traditional models like LSTM, SVM, and BI-LSTM in terms of performance metrics. The chatbot is designed with modules for data collection, text processing, BERT model, context management, entity and intent recognition, and dialogue management. It is trained on datasets such as MIMIC-III, BioASQ, PubMed, and COVID-19, ensuring comprehensive coverage of medical information. The chatbot's ability to understand and respond to medical queries with high accuracy and precision makes it a valuable tool for improving healthcare communication and accessibility. It supports multiple languages and is designed to be adaptable to different healthcare environments. The chatbot also ensures privacy and ethical considerations, making it a reliable and effective solution for healthcare information dissemination. The study concludes that the BERT-based medical chatbot offers a significant advancement in healthcare communication and has the potential to revolutionize healthcare access and engagement in the modern digital age.
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