Conceptualizing ecosystem management capabilities: Managing the ecosystem-organization interface

Conceptualizing ecosystem management capabilities: Managing the ecosystem-organization interface

2024 | David Sjödin, Alexander Liljeborg, Sermed Mutter
This study explores the capabilities required for managing business ecosystems in the context of digitalization and sustainability. It presents a case study of a leading global solution provider in the automotive and transport industry, analyzing the composition of ecosystem management capabilities through 51 interviews with various organizational functions and ecosystem actors. The analysis, rooted in the dynamic capabilities perspective, identifies three key ecosystem management capabilities: ecosystem foresight, ecosystem integration, and ecosystem governance. These capabilities are supported by underlying routines and micro-level activities that enable effective ecosystem management in a dynamic context. The study highlights the importance of developing new routines and capabilities for managing evolving ecosystem collaboration, emphasizing the need for a strategic approach to ecosystem management that involves cross-functional integration, agile partnership formation, and the ability to sense, seize, and reconfigure ecosystem partnerships. The findings contribute to management and strategy research on ecosystems and ecosystem management in rapidly evolving business landscapes, providing a framework for understanding the capabilities and routines essential for effective ecosystem management. The study underscores the importance of aligning internal functions with external complementors and partners to create and capture value in the ecosystem. It also emphasizes the need for a dynamic capabilities perspective to understand how firms can effectively develop capabilities to sense, seize, and reconfigure their ecosystem partnerships. The study concludes that a deeper understanding of ecosystem management capabilities is crucial for firms to adapt to the changing business environment and successfully manage their ecosystems.This study explores the capabilities required for managing business ecosystems in the context of digitalization and sustainability. It presents a case study of a leading global solution provider in the automotive and transport industry, analyzing the composition of ecosystem management capabilities through 51 interviews with various organizational functions and ecosystem actors. The analysis, rooted in the dynamic capabilities perspective, identifies three key ecosystem management capabilities: ecosystem foresight, ecosystem integration, and ecosystem governance. These capabilities are supported by underlying routines and micro-level activities that enable effective ecosystem management in a dynamic context. The study highlights the importance of developing new routines and capabilities for managing evolving ecosystem collaboration, emphasizing the need for a strategic approach to ecosystem management that involves cross-functional integration, agile partnership formation, and the ability to sense, seize, and reconfigure ecosystem partnerships. The findings contribute to management and strategy research on ecosystems and ecosystem management in rapidly evolving business landscapes, providing a framework for understanding the capabilities and routines essential for effective ecosystem management. The study underscores the importance of aligning internal functions with external complementors and partners to create and capture value in the ecosystem. It also emphasizes the need for a dynamic capabilities perspective to understand how firms can effectively develop capabilities to sense, seize, and reconfigure their ecosystem partnerships. The study concludes that a deeper understanding of ecosystem management capabilities is crucial for firms to adapt to the changing business environment and successfully manage their ecosystems.
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[slides and audio] Conceptualizing ecosystem management capabilities%3A Managing the ecosystem-organization interface