Contextual Design is a modern approach to product design that starts with understanding how customers work. It combines a designer's understanding of customer needs with technological possibilities to create effective products. The process involves gathering customer data, understanding their work, and designing systems that meet their needs. Contextual Design helps teams agree on customer needs and design systems that support them. The process begins with contextual inquiry, where designers interview customers in their work environment to understand their needs and work processes. This is followed by work modeling, which creates visual representations of the work. Consolidation involves analyzing data to identify common patterns and structures across different customers. Work redesign focuses on improving work practices, ensuring systems fit into customers' overall work. User environment design creates a coherent structure for the system, focusing on what it does rather than the interface. Mockup and testing with customers helps identify and fix design issues early. Contextual Design emphasizes customer-centered approaches, using techniques that lead to a shared understanding of customer needs and system responses. It helps teams design coherent systems that work for customers and can be delivered by the organization. The process includes various steps such as contextual inquiry, work modeling, consolidation, work redesign, user environment design, and mockup testing. These steps ensure that the design is aligned with customer needs and that the system is structured to support their work effectively. The process is adaptable, allowing teams to tailor it to their specific needs and projects.Contextual Design is a modern approach to product design that starts with understanding how customers work. It combines a designer's understanding of customer needs with technological possibilities to create effective products. The process involves gathering customer data, understanding their work, and designing systems that meet their needs. Contextual Design helps teams agree on customer needs and design systems that support them. The process begins with contextual inquiry, where designers interview customers in their work environment to understand their needs and work processes. This is followed by work modeling, which creates visual representations of the work. Consolidation involves analyzing data to identify common patterns and structures across different customers. Work redesign focuses on improving work practices, ensuring systems fit into customers' overall work. User environment design creates a coherent structure for the system, focusing on what it does rather than the interface. Mockup and testing with customers helps identify and fix design issues early. Contextual Design emphasizes customer-centered approaches, using techniques that lead to a shared understanding of customer needs and system responses. It helps teams design coherent systems that work for customers and can be delivered by the organization. The process includes various steps such as contextual inquiry, work modeling, consolidation, work redesign, user environment design, and mockup testing. These steps ensure that the design is aligned with customer needs and that the system is structured to support their work effectively. The process is adaptable, allowing teams to tailor it to their specific needs and projects.