Coproduction of healthcare service

Coproduction of healthcare service

16 September 2015 | Maren Batalden, Paul Batalden, Peter Margolis, Michael Seid, Gail Armstrong, Lisa Opipari-Arrigan, Hans Hartung
The article discusses the concept of healthcare service as a coproduction between patients and healthcare professionals, emphasizing that healthcare is not a product but a service that requires collaboration. It traces the history of coproduction, presents a model of healthcare service coproduction, and explores its application in three healthcare service delivery innovations. The article highlights the importance of recognizing that healthcare outcomes are a result of the combined efforts and interactions of patients and professionals. It discusses the implications of this concept for healthcare professional development, service delivery system design, and understanding and measuring benefit in healthcare services. The article also explores the challenges and limitations of coproduction in healthcare, including issues of power and responsibility, diversity among patients, and the need for a healthcare culture that supports coproduction. The article concludes with implications for future healthcare service improvement, including the need for education, healthcare system redesign, and the measurement of good healthcare service. The article emphasizes the importance of a coproduction approach in improving healthcare quality, safety, and value.The article discusses the concept of healthcare service as a coproduction between patients and healthcare professionals, emphasizing that healthcare is not a product but a service that requires collaboration. It traces the history of coproduction, presents a model of healthcare service coproduction, and explores its application in three healthcare service delivery innovations. The article highlights the importance of recognizing that healthcare outcomes are a result of the combined efforts and interactions of patients and professionals. It discusses the implications of this concept for healthcare professional development, service delivery system design, and understanding and measuring benefit in healthcare services. The article also explores the challenges and limitations of coproduction in healthcare, including issues of power and responsibility, diversity among patients, and the need for a healthcare culture that supports coproduction. The article concludes with implications for future healthcare service improvement, including the need for education, healthcare system redesign, and the measurement of good healthcare service. The article emphasizes the importance of a coproduction approach in improving healthcare quality, safety, and value.
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