"Cops, Teachers, Counselors" is a book that delves into the lives and experiences of street-level bureaucrats, including police officers, teachers, and counselors. The authors, Steven Maynard-Moody and Michael Musheno, conducted extensive field research over three years to capture the nuanced and complex decision-making processes these professionals face in their daily work. The book is praised for its insightful and readable narrative, which highlights the moral judgments and ethical dilemmas that street-level workers often encounter. It provides a valuable perspective on how these professionals navigate the tensions between rules and personal judgment, often going beyond the call of duty to help their clients. The book also includes detailed appendices and a rich collection of stories from various settings, such as vocational rehabilitation offices, police departments, and middle schools, offering a multifaceted view of the challenges and rewards of street-level work. The authors dedicate the book to their research team and the storytellers, acknowledging the contributions of their colleagues and the importance of their insights in shaping the final product."Cops, Teachers, Counselors" is a book that delves into the lives and experiences of street-level bureaucrats, including police officers, teachers, and counselors. The authors, Steven Maynard-Moody and Michael Musheno, conducted extensive field research over three years to capture the nuanced and complex decision-making processes these professionals face in their daily work. The book is praised for its insightful and readable narrative, which highlights the moral judgments and ethical dilemmas that street-level workers often encounter. It provides a valuable perspective on how these professionals navigate the tensions between rules and personal judgment, often going beyond the call of duty to help their clients. The book also includes detailed appendices and a rich collection of stories from various settings, such as vocational rehabilitation offices, police departments, and middle schools, offering a multifaceted view of the challenges and rewards of street-level work. The authors dedicate the book to their research team and the storytellers, acknowledging the contributions of their colleagues and the importance of their insights in shaping the final product.