CULTURE AS SOCIAL CONTROL: CORPORATIONS, CULTS, AND COMMITMENT

CULTURE AS SOCIAL CONTROL: CORPORATIONS, CULTS, AND COMMITMENT

1996 | Charles A. O'Reilly and Jennifer A. Chatman
The article explores the concept of organizational culture as a social control mechanism, emphasizing shared norms and values that guide behavior within groups and organizations. It contrasts this with formal control systems, which rely on external rewards and hierarchical authority. The authors argue that organizational culture, like that of cults or religious sects, functions as a social control system by shaping members' attitudes, behaviors, and commitment through psychological mechanisms. They highlight that while formal control is based on external rewards and rules, social control is more powerful as it influences individuals' internal beliefs and values. The article discusses how social control can lead to both positive outcomes, such as increased performance and cohesion, and negative ones, such as harmful or unethical behavior, depending on the alignment of norms with environmental demands. It also examines the psychological underpinnings of social control, including the role of norms, values, and peer influence in shaping behavior. The authors propose that organizations can manage culture through mechanisms such as participation, symbolic management, information from others, and comprehensive reward systems. These mechanisms help create a strong culture that aligns with organizational goals and enhances performance. The article concludes that while social control can be effective, it must be carefully managed to avoid negative consequences.The article explores the concept of organizational culture as a social control mechanism, emphasizing shared norms and values that guide behavior within groups and organizations. It contrasts this with formal control systems, which rely on external rewards and hierarchical authority. The authors argue that organizational culture, like that of cults or religious sects, functions as a social control system by shaping members' attitudes, behaviors, and commitment through psychological mechanisms. They highlight that while formal control is based on external rewards and rules, social control is more powerful as it influences individuals' internal beliefs and values. The article discusses how social control can lead to both positive outcomes, such as increased performance and cohesion, and negative ones, such as harmful or unethical behavior, depending on the alignment of norms with environmental demands. It also examines the psychological underpinnings of social control, including the role of norms, values, and peer influence in shaping behavior. The authors propose that organizations can manage culture through mechanisms such as participation, symbolic management, information from others, and comprehensive reward systems. These mechanisms help create a strong culture that aligns with organizational goals and enhances performance. The article concludes that while social control can be effective, it must be carefully managed to avoid negative consequences.
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