Developing Maturity Models for IT Management – A Procedure Model and its Application

Developing Maturity Models for IT Management – A Procedure Model and its Application

2009 | Prof. Dr. Jörg Becker, Dr. Ralf Knackstedt, Dipl.-Wirt. Inform. Jens Pöpplbuß
This paper presents a procedure model for the development of maturity models in IT management, along with its application. Maturity models are important tools for IT management as they help organizations assess their current status and identify improvement measures. Over the past few years, more than a hundred maturity models have been developed, but the procedures and methods used to create them have been poorly documented. The authors propose criteria for the development of maturity models, which serve as a basis for comparing sparsely documented approaches. These criteria are used to generalize and consolidate into a generally applicable model. A case study illustrates the model's applicability. The paper identifies seven requirements for the development of maturity models, based on design science guidelines. These include comparing existing models, using an iterative procedure, evaluating the model iteratively, using a multi-methodological approach, identifying problem relevance, defining the problem, and targeting the presentation of results. The authors compare existing maturity models to these requirements and extract a generic procedure model for their development. The model is applied to the development of an IT Performance Measurement Maturity Model (ITPM $ ^{3} $ ), which is designed to assess the application of IT performance measurement. The procedure model consists of eight phases, including problem definition, comparison of existing models, iterative development, evaluation, transfer and evaluation, and implementation. The model is used to develop the ITPM $ ^{3} $ , which includes three dimensions: contents, organization, and technology. The model is evaluated through case studies and interviews with IT management representatives. The results show that the model provides a structured approach to improving IT performance measurement. The paper concludes that maturity models are important for IT management, but there is a risk of increasing arbitrariness in their development. The proposed procedure model provides a sound framework for the methodologically well-founded development and evaluation of maturity models. The model is intended to raise awareness for a methodologically sound maturity model design. The authors also suggest that further research is needed to evaluate the effectiveness of the procedure model.This paper presents a procedure model for the development of maturity models in IT management, along with its application. Maturity models are important tools for IT management as they help organizations assess their current status and identify improvement measures. Over the past few years, more than a hundred maturity models have been developed, but the procedures and methods used to create them have been poorly documented. The authors propose criteria for the development of maturity models, which serve as a basis for comparing sparsely documented approaches. These criteria are used to generalize and consolidate into a generally applicable model. A case study illustrates the model's applicability. The paper identifies seven requirements for the development of maturity models, based on design science guidelines. These include comparing existing models, using an iterative procedure, evaluating the model iteratively, using a multi-methodological approach, identifying problem relevance, defining the problem, and targeting the presentation of results. The authors compare existing maturity models to these requirements and extract a generic procedure model for their development. The model is applied to the development of an IT Performance Measurement Maturity Model (ITPM $ ^{3} $ ), which is designed to assess the application of IT performance measurement. The procedure model consists of eight phases, including problem definition, comparison of existing models, iterative development, evaluation, transfer and evaluation, and implementation. The model is used to develop the ITPM $ ^{3} $ , which includes three dimensions: contents, organization, and technology. The model is evaluated through case studies and interviews with IT management representatives. The results show that the model provides a structured approach to improving IT performance measurement. The paper concludes that maturity models are important for IT management, but there is a risk of increasing arbitrariness in their development. The proposed procedure model provides a sound framework for the methodologically well-founded development and evaluation of maturity models. The model is intended to raise awareness for a methodologically sound maturity model design. The authors also suggest that further research is needed to evaluate the effectiveness of the procedure model.
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[slides and audio] Developing Maturity Models for IT Management