GROUPWARE: SOME ISSUES AND EXPERIENCES

GROUPWARE: SOME ISSUES AND EXPERIENCES

January 1991 | C.A. Ellis, S.J. Gibbs, and G.L. Rein
The article by Ellis, Gibbs, and Rein explores the evolving nature of human interaction in the context of technological advancements, particularly in computer-mediated communication. They define groupware as computer-based systems that support groups engaged in a common task and provide an interface to a shared environment. The authors discuss the importance of communication, collaboration, and coordination in group activities and how these are facilitated by groupware. They present a taxonomy of groupware systems based on time and space, application-level functionality, and various perspectives from distributed systems, communications, human-computer interaction, artificial intelligence, and social theory. The article also delves into specific examples of groupware, such as message systems, multiuser editors, group decision support systems, and desktop conferencing. It highlights the challenges and opportunities in developing real-time groupware, emphasizing the need for a balanced approach that considers both technological and social aspects. The authors conclude by discussing design issues and the potential impact of groupware on user behavior and interactions.The article by Ellis, Gibbs, and Rein explores the evolving nature of human interaction in the context of technological advancements, particularly in computer-mediated communication. They define groupware as computer-based systems that support groups engaged in a common task and provide an interface to a shared environment. The authors discuss the importance of communication, collaboration, and coordination in group activities and how these are facilitated by groupware. They present a taxonomy of groupware systems based on time and space, application-level functionality, and various perspectives from distributed systems, communications, human-computer interaction, artificial intelligence, and social theory. The article also delves into specific examples of groupware, such as message systems, multiuser editors, group decision support systems, and desktop conferencing. It highlights the challenges and opportunities in developing real-time groupware, emphasizing the need for a balanced approach that considers both technological and social aspects. The authors conclude by discussing design issues and the potential impact of groupware on user behavior and interactions.
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