Impact of Digital Marketing on Consumer Purchasing Behaviour

Impact of Digital Marketing on Consumer Purchasing Behaviour

April 2024 | Priya Pandey1 Muskan Kumari2 Jahangeer Ahmad Ganie3
The study by Priya Pandey, Muskan Kumari, and Jahangeer Ahmad Ganie examines the impact of digital marketing on consumer purchasing behavior in Ludhiana, India. The research uses a quantitative approach, collecting data through online questionnaires from 375 respondents. The study highlights that a significant portion of participants recognize the substantial influence of digital marketing channels on consumer behavior and purchasing decisions. Key findings include: 1. **Consumer Awareness**: A majority of respondents (66%) are male, with an average age of 32, and over 81% have graduate or postgraduate degrees. The majority (42.2%) are well aware of digital marketing concepts, while 34.2% are extremely informed. 2. **Influence of Digital Marketing**: A significant number of respondents (47.3%) believe digital marketing has a substantial impact on their perceptions of products and services. Additionally, 20.2% find it highly successful in influencing purchasing decisions, while 41.7% find it pretty effective. 3. **Trust in Digital Marketing Information**: A substantial portion of respondents (31.6%) consider digital marketing information to be extremely trustworthy, and 39.9% find it fairly trustworthy. Only 2.9% of respondents say there is no impact. 4. **Purchasing Behaviors**: Respondents exhibit varied purchasing behaviors influenced by digital marketing. A significant percentage (42.7%) make frequent purchases, while 33.9% purchase infrequently. Online reviews and digital advertisements significantly influence purchase decisions, with 42.4% being frequently influenced and 16.7% being very frequently influenced. 5. **Challenges**: A notable number of respondents (43.8%) find digital marketing overwhelming, and 27.3% find it pretty overwhelming. However, the majority (58.3%) find it easy to distinguish accurate information from misleading content. The study emphasizes the importance of clear and focused marketing strategies, authenticity, relevance, and ethical engagement in digital marketing to foster customer trust and loyalty. It also highlights the need for educational programs to enhance consumer understanding of digital marketing techniques. The findings suggest that collaboration between academics, businesses, and the government is essential to navigate the changing digital landscape and meet the diverse needs and preferences of consumers in Ludhiana.The study by Priya Pandey, Muskan Kumari, and Jahangeer Ahmad Ganie examines the impact of digital marketing on consumer purchasing behavior in Ludhiana, India. The research uses a quantitative approach, collecting data through online questionnaires from 375 respondents. The study highlights that a significant portion of participants recognize the substantial influence of digital marketing channels on consumer behavior and purchasing decisions. Key findings include: 1. **Consumer Awareness**: A majority of respondents (66%) are male, with an average age of 32, and over 81% have graduate or postgraduate degrees. The majority (42.2%) are well aware of digital marketing concepts, while 34.2% are extremely informed. 2. **Influence of Digital Marketing**: A significant number of respondents (47.3%) believe digital marketing has a substantial impact on their perceptions of products and services. Additionally, 20.2% find it highly successful in influencing purchasing decisions, while 41.7% find it pretty effective. 3. **Trust in Digital Marketing Information**: A substantial portion of respondents (31.6%) consider digital marketing information to be extremely trustworthy, and 39.9% find it fairly trustworthy. Only 2.9% of respondents say there is no impact. 4. **Purchasing Behaviors**: Respondents exhibit varied purchasing behaviors influenced by digital marketing. A significant percentage (42.7%) make frequent purchases, while 33.9% purchase infrequently. Online reviews and digital advertisements significantly influence purchase decisions, with 42.4% being frequently influenced and 16.7% being very frequently influenced. 5. **Challenges**: A notable number of respondents (43.8%) find digital marketing overwhelming, and 27.3% find it pretty overwhelming. However, the majority (58.3%) find it easy to distinguish accurate information from misleading content. The study emphasizes the importance of clear and focused marketing strategies, authenticity, relevance, and ethical engagement in digital marketing to foster customer trust and loyalty. It also highlights the need for educational programs to enhance consumer understanding of digital marketing techniques. The findings suggest that collaboration between academics, businesses, and the government is essential to navigate the changing digital landscape and meet the diverse needs and preferences of consumers in Ludhiana.
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