The book "Metrics and Models in Software Quality Engineering" by Stephen H. Kan, published by Addison-Wesley Publishing Company in 1995, aims to provide readers with methods and processes to measure and improve the quality of the software development process. It covers topics such as software quality, development process models, software quality metrics, defect removal, the Raleigh Reliability Model, reliability growth models, management models, complexity metrics, and customer satisfaction analysis. The book begins with an introduction to software quality, measurement theory, quality control, and defect removal, and concludes with a discussion on measuring and analyzing customer satisfaction data. The reviewer, Ronald B. Finkbine, PhD, highlights the book's comprehensive coverage of metrics and its emphasis on customer satisfaction.The book "Metrics and Models in Software Quality Engineering" by Stephen H. Kan, published by Addison-Wesley Publishing Company in 1995, aims to provide readers with methods and processes to measure and improve the quality of the software development process. It covers topics such as software quality, development process models, software quality metrics, defect removal, the Raleigh Reliability Model, reliability growth models, management models, complexity metrics, and customer satisfaction analysis. The book begins with an introduction to software quality, measurement theory, quality control, and defect removal, and concludes with a discussion on measuring and analyzing customer satisfaction data. The reviewer, Ronald B. Finkbine, PhD, highlights the book's comprehensive coverage of metrics and its emphasis on customer satisfaction.