Technology Infrastructure and Business Performance of Commercial Banks in Kenya

Technology Infrastructure and Business Performance of Commercial Banks in Kenya

Volume 9, Issue 4, April – 2024 | Jeremiah Mugambi Ananga; Dr. Samson Nyang'au Paul; Dr. Tobias Mwalili
This study examines the role of technology infrastructure on the business performance of commercial banks in Kenya. The research is guided by the positivist philosophy and employs a correlational research design. The target population consists of all 42 commercial banks in Kenya, with 210 top managers selected as respondents. A sample of 138 top managers was chosen using Slovin's formula. Data was collected through a self-administered questionnaire and analyzed using SPSS version 24. Quantitative analysis included descriptive statistics, correlation analysis, and regression analysis. The study found a positive and significant relationship between technology infrastructure and business performance of commercial banks in Kenya. Key factors influencing business performance include hardware/software, network, and database. The study concludes that improving information technology infrastructure would enhance the business performance of commercial banks in Kenya. Recommendations include ensuring that commercial banks have adequate and up-to-date hardware/software to improve employee productivity. The study underscores the importance of technology infrastructure in enhancing the performance of commercial banks in Kenya.This study examines the role of technology infrastructure on the business performance of commercial banks in Kenya. The research is guided by the positivist philosophy and employs a correlational research design. The target population consists of all 42 commercial banks in Kenya, with 210 top managers selected as respondents. A sample of 138 top managers was chosen using Slovin's formula. Data was collected through a self-administered questionnaire and analyzed using SPSS version 24. Quantitative analysis included descriptive statistics, correlation analysis, and regression analysis. The study found a positive and significant relationship between technology infrastructure and business performance of commercial banks in Kenya. Key factors influencing business performance include hardware/software, network, and database. The study concludes that improving information technology infrastructure would enhance the business performance of commercial banks in Kenya. Recommendations include ensuring that commercial banks have adequate and up-to-date hardware/software to improve employee productivity. The study underscores the importance of technology infrastructure in enhancing the performance of commercial banks in Kenya.
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