Technology Processes and Business Performance of Commercial Banks in Kenya

Technology Processes and Business Performance of Commercial Banks in Kenya

Volume 9, Issue 4, April – 2024 | Jeremiah Mugambi Ananga, Dr. Tobias Mwalihi, Dr Samson Nyang'au Paul
The study examines the impact of technology processes on the business performance of commercial banks in Kenya. It uses a correlational research design and surveys 138 top managers from 42 commercial banks in Kenya. The study employs quantitative methods, including descriptive statistics, regression analysis, and correlation analysis, to assess the relationship between technology processes and business performance. The findings reveal a positive and significant effect of technology processes on business performance, with specific factors such as idea generation, technology acquisition, and technology implementation playing crucial roles. The study concludes that improving these technology processes can enhance the business performance of commercial banks in Kenya. The research also highlights the importance of information technology in enabling banks to adapt to market changes, improve operational efficiency, and achieve competitive advantage. Based on the findings, the study recommends that commercial banks in Kenya should develop effective plans for idea generation, technology acquisition, and technology implementation to improve their business performance. The study contributes to the understanding of how information technology can be leveraged to enhance the performance of financial institutions in a rapidly evolving technological landscape.The study examines the impact of technology processes on the business performance of commercial banks in Kenya. It uses a correlational research design and surveys 138 top managers from 42 commercial banks in Kenya. The study employs quantitative methods, including descriptive statistics, regression analysis, and correlation analysis, to assess the relationship between technology processes and business performance. The findings reveal a positive and significant effect of technology processes on business performance, with specific factors such as idea generation, technology acquisition, and technology implementation playing crucial roles. The study concludes that improving these technology processes can enhance the business performance of commercial banks in Kenya. The research also highlights the importance of information technology in enabling banks to adapt to market changes, improve operational efficiency, and achieve competitive advantage. Based on the findings, the study recommends that commercial banks in Kenya should develop effective plans for idea generation, technology acquisition, and technology implementation to improve their business performance. The study contributes to the understanding of how information technology can be leveraged to enhance the performance of financial institutions in a rapidly evolving technological landscape.
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