Technology Processes and Business Performance of Commercial Banks in Kenya

Technology Processes and Business Performance of Commercial Banks in Kenya

April 2024 | Jeremiah Mugambi Ananga; Dr. Tobias Mwalil; Dr Samson Nyang'au Paul
This study examines the role of Technology Processes on the business performance of Commercial Banks in Kenya. The research is guided by the Positivism philosophy and employs a correlational research design. The target population consists of all 42 commercial banks in Kenya, with a sample of 138 top managers selected using purposive sampling. A self-administered questionnaire was used to collect primary data, and a pilot study was conducted to test the validity and reliability of the data collection instrument. Quantitative data was analyzed using SPSS version 24, with descriptive statistics, regression analysis, and correlation analysis employed to determine the relationship between Technology Processes and business performance. The study found a significant positive relationship between Technology Processes and business performance of Commercial Banks in Kenya. The results indicate that idea generation, technology acquisition, and technology implementation significantly influence business performance. The study concludes that improving information technology processes can enhance the business performance of Commercial Banks in Kenya. Based on these findings, it is recommended that the management of commercial banks in Kenya should develop effective plans for idea generation, technology acquisition, and technology implementation. The study highlights the importance of Information Technology Processes in driving business performance and suggests that further research is needed to explore the dynamics of implementing Information Technology capabilities in the banking sector.This study examines the role of Technology Processes on the business performance of Commercial Banks in Kenya. The research is guided by the Positivism philosophy and employs a correlational research design. The target population consists of all 42 commercial banks in Kenya, with a sample of 138 top managers selected using purposive sampling. A self-administered questionnaire was used to collect primary data, and a pilot study was conducted to test the validity and reliability of the data collection instrument. Quantitative data was analyzed using SPSS version 24, with descriptive statistics, regression analysis, and correlation analysis employed to determine the relationship between Technology Processes and business performance. The study found a significant positive relationship between Technology Processes and business performance of Commercial Banks in Kenya. The results indicate that idea generation, technology acquisition, and technology implementation significantly influence business performance. The study concludes that improving information technology processes can enhance the business performance of Commercial Banks in Kenya. Based on these findings, it is recommended that the management of commercial banks in Kenya should develop effective plans for idea generation, technology acquisition, and technology implementation. The study highlights the importance of Information Technology Processes in driving business performance and suggests that further research is needed to explore the dynamics of implementing Information Technology capabilities in the banking sector.
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Understanding Technology Processes and Business Performance of Commercial Banks in Kenya