The study aims to develop a protocol for the provision of health services in the telehealth modality offered by the Psychiatry Department of the National University of Colombia, aligning with national quality standards. Telehealth encompasses telemedicine, teleorientation, telementoring, and telehealth education, and has been implemented globally to reduce access barriers and maintain intervention effectiveness. In Colombia, telehealth strategies have been progressively implemented, involving public and private health institutions and higher education institutions, but mental health burden and access difficulties remain significant social issues. The objective is to create a care protocol for telehealth services in the Psychiatry Department of the National University of Colombia that meets national quality standards. Key concepts include telemedicine, telepsychiatry, protocols, and clinical protocols. The study reviews the evolution of telepsychiatry concepts, its history, international and national mental health landscapes, evidence on telepsychiatry implementation, and challenges in special populations. It also discusses the use of telemedicine for health education and the international and national telemedicine panorama, highlighting legal, technical, and infrastructural considerations. The study concludes that telepsychiatry is effective, acceptable, and cost-effective, particularly in rural and special populations, and recommends its integration into healthcare systems to improve access and quality of mental health services.The study aims to develop a protocol for the provision of health services in the telehealth modality offered by the Psychiatry Department of the National University of Colombia, aligning with national quality standards. Telehealth encompasses telemedicine, teleorientation, telementoring, and telehealth education, and has been implemented globally to reduce access barriers and maintain intervention effectiveness. In Colombia, telehealth strategies have been progressively implemented, involving public and private health institutions and higher education institutions, but mental health burden and access difficulties remain significant social issues. The objective is to create a care protocol for telehealth services in the Psychiatry Department of the National University of Colombia that meets national quality standards. Key concepts include telemedicine, telepsychiatry, protocols, and clinical protocols. The study reviews the evolution of telepsychiatry concepts, its history, international and national mental health landscapes, evidence on telepsychiatry implementation, and challenges in special populations. It also discusses the use of telemedicine for health education and the international and national telemedicine panorama, highlighting legal, technical, and infrastructural considerations. The study concludes that telepsychiatry is effective, acceptable, and cost-effective, particularly in rural and special populations, and recommends its integration into healthcare systems to improve access and quality of mental health services.