Tools for Inventing Organizations: Toward a Handbook of Organizational Processes

Tools for Inventing Organizations: Toward a Handbook of Organizational Processes

1999 | Thomas W. Malone, Kevin Crowston, Jintae Lee, Brian Pentland, Chrysanthos Dellarocas, George Wyner, John Quimby, Charles S. Osborn, Abraham Bernstein, George Herman, Mark Klein, Elissa O'Donnell
This paper presents a comprehensive approach to developing methodologies and software tools for representing and codifying organizational processes at various levels of abstraction. The authors have developed an online "process handbook" that helps users redesign existing business processes, invent new processes, and share knowledge about organizational practices. The handbook uses a novel approach to analyzing and representing processes, explicitly capturing both the details of specific processes and their deep structural similarities. This approach leverages concepts from computer science, such as inheritance, and coordination theory, to manage dependencies among activities. The paper also discusses the development of software tools for viewing and manipulating process descriptions, as well as the collection of over 3400 activities from specific organizations and generic processes. Field tests with a real organization, Firm A, demonstrate the potential managerial usefulness of the process handbook in improving hiring processes. The study highlights how the handbook's concepts of specialization and coordination can generate rich insights and alternatives for process improvement.This paper presents a comprehensive approach to developing methodologies and software tools for representing and codifying organizational processes at various levels of abstraction. The authors have developed an online "process handbook" that helps users redesign existing business processes, invent new processes, and share knowledge about organizational practices. The handbook uses a novel approach to analyzing and representing processes, explicitly capturing both the details of specific processes and their deep structural similarities. This approach leverages concepts from computer science, such as inheritance, and coordination theory, to manage dependencies among activities. The paper also discusses the development of software tools for viewing and manipulating process descriptions, as well as the collection of over 3400 activities from specific organizations and generic processes. Field tests with a real organization, Firm A, demonstrate the potential managerial usefulness of the process handbook in improving hiring processes. The study highlights how the handbook's concepts of specialization and coordination can generate rich insights and alternatives for process improvement.
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