2024 | Shane Cross, Imogen Bell, Jennifer Nicholas, Lee Valentine, Shaminka Mangelsdorf, Simon Baker, Nick Titov, Mario Alvarez-Jimenez
This study, conducted in Australia, surveyed community members (CMs) and mental health professionals (MHPs) to assess their current use of AI technology and their perceptions of its benefits and harms. The survey collected data on demographics, technology comfort, attitudes toward AI, specific AI use cases, and experiences of benefits and harms. The final sample included 107 CMs and 86 MHPs. CMs reported neutral attitudes, while MHPs had more positive attitudes. About 28% of CMs and 43% of MHPs used AI, primarily for quick support and research, respectively. While most respondents found AI beneficial, 47% of CMs and 51% of MHPs experienced specific harms and concerns. The study highlights the potential benefits of AI in mental health care, such as increased accessibility, cost reduction, and personalization, but also emphasizes the need to address ethical, privacy, and regulatory concerns. Future surveys are planned to track the use and acceptability of AI over time.This study, conducted in Australia, surveyed community members (CMs) and mental health professionals (MHPs) to assess their current use of AI technology and their perceptions of its benefits and harms. The survey collected data on demographics, technology comfort, attitudes toward AI, specific AI use cases, and experiences of benefits and harms. The final sample included 107 CMs and 86 MHPs. CMs reported neutral attitudes, while MHPs had more positive attitudes. About 28% of CMs and 43% of MHPs used AI, primarily for quick support and research, respectively. While most respondents found AI beneficial, 47% of CMs and 51% of MHPs experienced specific harms and concerns. The study highlights the potential benefits of AI in mental health care, such as increased accessibility, cost reduction, and personalization, but also emphasizes the need to address ethical, privacy, and regulatory concerns. Future surveys are planned to track the use and acceptability of AI over time.