December 1999 | Anne Adams and Martina Angela Sasse
Users are not the enemy of computer security. The traditional view that users are inherently insecure is challenged by research showing that users' behaviors are influenced by human factors and their perceptions of security. Password security relies on mechanisms like passwords, which are often designed without considering usability. Users may not follow security rules because they do not understand them, leading to insecure practices such as writing down passwords or using weak passwords. The study found that users often create passwords that are easy to remember but less secure, and that they may circumvent security mechanisms if they perceive them as incompatible with their work practices.
The study also found that users' perceptions of organizational security and information sensitivity play a significant role in their behavior. Many users do not understand the risks associated with password cracking and may not perceive the importance of security. This lack of understanding leads to a cycle where users are seen as "inherently insecure," and security departments respond by implementing stricter mechanisms, which can further reduce user motivation to comply with security rules.
The study recommends that security mechanisms should be designed with a user-centered approach, taking into account users' work practices, organizational strategies, and usability. This includes providing users with guidance on how to construct secure passwords, ensuring that password mechanisms are compatible with work practices, and maintaining users' awareness of security threats and the importance of security. The study also emphasizes the need for communication between security departments and users to ensure that security mechanisms are effective and that users are motivated to comply with security rules. Ultimately, the goal is to treat users as partners in securing an organization's systems, not as the enemy within.Users are not the enemy of computer security. The traditional view that users are inherently insecure is challenged by research showing that users' behaviors are influenced by human factors and their perceptions of security. Password security relies on mechanisms like passwords, which are often designed without considering usability. Users may not follow security rules because they do not understand them, leading to insecure practices such as writing down passwords or using weak passwords. The study found that users often create passwords that are easy to remember but less secure, and that they may circumvent security mechanisms if they perceive them as incompatible with their work practices.
The study also found that users' perceptions of organizational security and information sensitivity play a significant role in their behavior. Many users do not understand the risks associated with password cracking and may not perceive the importance of security. This lack of understanding leads to a cycle where users are seen as "inherently insecure," and security departments respond by implementing stricter mechanisms, which can further reduce user motivation to comply with security rules.
The study recommends that security mechanisms should be designed with a user-centered approach, taking into account users' work practices, organizational strategies, and usability. This includes providing users with guidance on how to construct secure passwords, ensuring that password mechanisms are compatible with work practices, and maintaining users' awareness of security threats and the importance of security. The study also emphasizes the need for communication between security departments and users to ensure that security mechanisms are effective and that users are motivated to comply with security rules. Ultimately, the goal is to treat users as partners in securing an organization's systems, not as the enemy within.